Our response timeline
Here's exactly what happens after you contact us:
- Initial response (within 2 hours during business hours). We confirm we received your request and ask any clarifying questions about your project.
- On-site estimate scheduled (within 1-3 days). We come to your property at a time that works for you, including evenings and weekends. Most estimates take 20-40 minutes on-site.
- Written estimate sent (within 48 hours of on-site visit). You get an itemized PDF estimate via email with line-item pricing, material specs, timeline, permit costs, and warranty terms.
- Material samples (if requested). If you're choosing between paver colors or concrete finishes, we drop off physical samples for in-person review.
- Project scheduled (after you approve). Once you approve the estimate, we handle permits and HOA approval. Installation typically starts 2-4 weeks from approval.
If you don't hear from us within the expected window, please call us directly at (689) 243-5726 — occasionally email forms get filtered into spam folders.